Gambling at q98com is meant to be entertaining — a bit of fun watching the PSL, spinning the reels, or following a live casino table. But q98com also understands that for some players, gambling can become a problem. This page explains our responsible gaming commitment, the tools available to every member, and how to get help if you or someone close to you needs it. Reading this page is one of the most important things a q98com member can do.
Our Commitments
Six pillars that form the foundation of responsible gaming at q98com — for every player, every session, every day.
Age Verification at Entry
q98com verifies the age of every new member at registration. No real-money play is permitted until basic identity checks pass. Full KYC is mandatory before any withdrawal, ensuring no underage person can access funds on the platform.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit limits and loss limits directly from your q98com account settings. Once set, a limit can only be reduced immediately — increases require a 72-hour cooling-off period before taking effect, giving you time to reconsider.
Session Time Limits
q98com allows you to set a maximum session duration. When your time limit is reached, the Platform will alert you and give you the option to end the session. Session history is always visible in your account dashboard so you can track how long you play.
Cool-Off Periods
If things are getting a bit too intense, you can take a break of 24 hours, 48 hours, 7 days, or 30 days using q98com's cool-off feature. During a cool-off, your account is suspended for gameplay — no bets, no casino, no deposits. You can still withdraw.
Self-Exclusion
Self-exclusion is q98com's most powerful responsible gaming tool. When you self-exclude, your account is completely closed for a minimum period of 6 months, 1 year, or permanently. During exclusion, q98com will not send you any marketing. Full details in the section below.
24/7 Support in Urdu & English
q98com's support team is available around the clock via live chat, with an average response time of 3–5 minutes. Support agents are trained to handle responsible gaming requests with sensitivity, and can assist with limit-setting, cool-offs, or self-exclusion immediately.
Self-Exclusion
Self-exclusion is not a last resort — it is a responsible, proactive decision that q98com fully supports. Many members across Karachi, Lahore, Islamabad, and beyond have used this feature to take a planned break and return to gambling only when they feel genuinely ready to play for fun again.
When you self-exclude from q98com, your account is placed in a locked state. You cannot log in, deposit, place bets, or access casino games for the duration of the exclusion. Any pending bonuses are forfeited. You can still withdraw your available balance. Marketing stops immediately.
How to Self-Exclude from q98com
Step 1 — Log into your q98com account
Navigate to your Account Settings from the top menu after logging in. All responsible gaming tools are located in the "Responsible Gaming" section of your account dashboard.
Step 2 — Select "Self-Exclusion"
Choose your preferred exclusion duration: 6 months, 1 year, or Permanent. Read the confirmation notice carefully before proceeding. This step typically takes under 2 minutes.
Step 3 — Confirm your decision
A confirmation will be sent to your registered email address. Your account enters the exclusion state immediately upon confirmation — there is no delay. Gameplay access is cut off instantly.
Step 4 — Withdraw your balance
You may submit a withdrawal request for any remaining balance in your account within 30 days of the exclusion taking effect. Contact support at [email protected] to initiate this process.
Step 5 — Use the exclusion period wisely
q98com encourages members to use the exclusion period to seek professional support if needed, reflect on their relationship with gambling, and reconnect with family and friends. Return only when you are confident gambling is genuinely fun for you again.
Warning Signs
Gambling problems often build up gradually. Recognising the early signs — in yourself or in someone you care about — is the first step towards getting things back on track.
Chasing losses — betting more to try to recover money already lost from a previous session.
Gambling with money set aside for essentials like rent, groceries, bills, or your family's needs.
Losing sleep, feeling anxious, irritable, or restless when not gambling or when trying to stop.
Hiding gambling activity from family or friends, or lying about the amount of time or money spent.
Betting more and more each session just to feel the same level of excitement as before.
Feeling a compulsive urge to gamble on your phone during work, family time, or other commitments.
Borrowing money, taking loans, or selling personal belongings to fund gambling activity.
Withdrawing from social life — spending less time with family and friends to gamble more.
Quick Self-Check: Are You Gambling Responsibly?
Take a moment to honestly answer these questions. This is not a clinical test — it is simply a way to pause and reflect on your current relationship with gambling. Only you can answer these honestly.
Do you gamble only with money you can comfortably afford to lose, without affecting your household budget?
Do you always stop when you reach a pre-decided limit — win or lose — rather than continuing "just one more round"?
Are you able to go a week or more without gambling and feel completely fine about it?
Is gambling one of many things you enjoy, rather than the main activity you look forward to each day?
Would the people who know you best — your family in Lahore, your mates in Karachi — say gambling has not negatively affected your behaviour or finances?
Do you accept losses as the cost of entertainment rather than something you need to recover by playing more?
Practical Tools
All responsible gaming tools at q98com are built into every account by default. There is nothing to activate or pay for. They are there waiting whenever you choose to use them. Here is the full list of what is available to you right now.
Cap the total amount you can deposit into your q98com wallet over a given period. Once set, reductions apply immediately. Increases require a 72-hour waiting period to take effect.
Set a maximum net loss threshold. Once your losses reach the limit in the defined period, your account is automatically suspended for gameplay until the period resets.
Define a maximum continuous session duration. Alerts appear 10 minutes before the limit and again at the limit. Session history is accessible in your account at all times.
Receive periodic on-screen reminders showing how long you have been playing and your net result for the session, helping you stay aware of time and money spent.
Pause your account for a fixed period. Gameplay is suspended but withdrawals remain open. The cool-off begins immediately and cannot be cancelled early.
The strongest tool available. Closes your account to gameplay entirely for the selected duration. All marketing is stopped. Cannot be reversed during the exclusion period.
Play Responsibly
q98com is most enjoyable when gambling stays fun, affordable, and in control. Use our tools, set your limits, and play at a level that is right for you. Members must be 21 or older.