q98com Privacy Policy

q98com is the operator of the online casino and sports betting platform accessible at q98com.net. For the purposes of data protection law, q98com acts as the data controller in respect of the personal data of its members and platform visitors. As data controller, q98com determines the purposes for which personal data is collected and the manner in which it is processed.

q98com operates under international online gaming standards and is committed to handling personal data responsibly, lawfully, and transparently. This Privacy Policy reflects those commitments and governs all data processing activities connected to the q98com platform, including its website, wallet system, betting and casino interfaces, and customer support channels.

If you have any questions about how q98com processes your personal data, or if you wish to exercise any of your data rights, please contact our support team at [email protected] with the subject line "Privacy Request".

q98com collects the following categories of personal data in connection with your use of the Platform:

q98com does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data beyond the document selfie required for KYC purposes.

q98com collects personal data through the following channels:

• Direct collection: Data you provide when registering your account, completing KYC, submitting a withdrawal request, contacting support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the q98com Platform, including via cookies, server logs, and session tracking tools.
• Payment processors: Limited financial reference data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, and USDT TRC20 networks in connection with deposit and withdrawal processing.
• Game providers: Game session outcome data received from licensed game software providers in connection with the operation of casino games and betting markets on the q98com Platform.
• Fraud and security systems: Risk signals generated by q98com's internal fraud detection systems based on account activity patterns and device fingerprinting.

All data collection is carried out on a lawful basis as described in Section 5 of this Privacy Policy.

q98com uses your personal data for the following specific purposes:

• Account operation: To create, manage, and maintain your q98com account, including processing deposits and withdrawals, displaying account balances, and recording betting and gaming history.
• Identity and age verification: To verify that you are who you say you are, that you are at least 21 years of age, and that you are not a politically exposed person or subject to financial sanctions.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, multiple account creation, and unauthorized access to member accounts.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, counter-terrorism financing regulations, and international online gaming compliance standards applicable to q98com's operations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyse usage patterns, diagnose technical issues, test new features, and continuously improve the q98com user experience for Pakistani players.
• Responsible gaming: To monitor gambling behavior patterns that may indicate problematic gambling, enforce self-exclusion requests, administer deposit and loss limits, and contact members where responsible gaming concerns arise.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via account settings or by contacting support.

q98com processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered q98com member, including operating your account, processing transactions, and delivering gaming and betting services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML legislation, KYC obligations, and age verification requirements under international gaming standards.
• Legitimate interests: Processing carried out in the legitimate interests of q98com or third parties, including fraud prevention, platform security, system administration, and responsible gaming monitoring — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where q98com relies on your consent as a legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q98com does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, and USDT TRC20 processors receive the minimum data necessary to execute your deposit and withdrawal instructions.
• Game software providers: Licensed casino and sports betting software providers receive session data necessary to operate games and settle bets. These providers are subject to their own data protection and gaming compliance obligations.
• KYC and identity verification services: Third-party identity verification providers receive your KYC documentation to assist with document authentication. These providers operate under strict data processing agreements.
• Fraud prevention and AML services: Risk management and AML compliance service providers may receive limited account and transaction data for the purpose of detecting and preventing financial crime.
• Legal and regulatory authorities: q98com may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or valid legal process.
• Professional advisors: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations and process data only as necessary for the professional services they provide to q98com.

q98com uses cookies and similar tracking technologies to operate the Platform and improve your experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security cookies that prevent cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: Used to understand how members interact with the Platform — which pages are most visited, where users drop off in registration flows, and how long sessions last. This data is aggregated and anonymised where possible.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming limit configurations.
• Security and fraud detection cookies: Used as part of q98com's device fingerprinting and fraud detection infrastructure to identify unusual access patterns and protect member accounts from unauthorized access.

You can manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may impair the functionality of some parts of the q98com Platform. q98com does not use third-party advertising cookies or behavioural profiling cookies for external advertising purposes.

q98com implements technical and organisational security measures appropriate to the risk associated with the processing of your personal data. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and q98com servers.
• Encryption at rest for all sensitive data stored on q98com infrastructure, including KYC documents and financial records.
• Role-based access controls ensuring that q98com staff can only access member data to the extent required for their specific role.
• Two-factor authentication enforcement for all administrative access to systems holding member data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Real-time intrusion detection and monitoring across q98com's production infrastructure.

Despite these measures, no online platform can guarantee absolute data security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q98com will notify affected members without undue delay in accordance with applicable incident response obligations.

You are responsible for maintaining the security of your own account credentials. Please review Section 4 of the q98com Terms & Conditions for your account security obligations.

q98com retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your q98com membership plus a minimum period following account closure as required for legal and regulatory compliance.
• KYC and identity documents: Retained for the minimum period required under applicable AML and gaming compliance regulations from the date of last account activity or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements under international gaming compliance standards.
• Customer support records: Retained for three years from the date of the interaction, except where records are relevant to an ongoing dispute or regulatory investigation.
• Technical and usage data: Retained in aggregated or anonymised form for platform analytics purposes. Identifiable technical logs are retained for up to 12 months.
• Marketing consent records: Retained until you withdraw consent or close your account, and for a reasonable period thereafter as evidence of the consent given.

At the end of applicable retention periods, data is securely deleted or anonymised using methods that prevent re-identification.

As a q98com member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 14 business days.

q98com's services are strictly intended for adults aged 21 years and over. q98com does not knowingly collect, process, or retain personal data from individuals under the age of 21. The Platform includes age verification controls at the point of registration and during KYC processing to enforce this restriction.

If q98com becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all transactions will be voided in accordance with the q98com Terms & Conditions, and all personal data associated with the account will be deleted as promptly as permitted by applicable law.

Parents or guardians who believe their child may have accessed the q98com Platform should contact us immediately at [email protected]. We will investigate and act promptly on any such notification.

q98com reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable law, or platform functionality. The "Effective Date" at the top of this document indicates when the current version came into force.

When material changes are made to this Privacy Policy, q98com will provide notice through one or more of the following channels: a notification within the Platform, an email to your registered address, or a prominent notice on the q98com homepage. We recommend reviewing this page whenever you notice a change in the effective date.

Your continued use of the q98com Platform following notification of changes constitutes your acknowledgement of the updated Privacy Policy. If you do not accept the changes, you may close your account in accordance with Section 12 of the q98com Terms & Conditions.

For all privacy-related enquiries, data rights requests, or concerns about how q98com handles your personal data, please contact our support team through the following channels:

• Email: [email protected] — use subject line "Privacy Request" for data rights matters
• Live Chat: Available 24/7 in Urdu and English directly from the q98com Platform
• Response time: Privacy requests responded to within 14 business days of receipt

For general platform support, account queries, or responsible gaming assistance, our live chat team is available around the clock with an average first response time of 3–5 minutes. You can also review our Responsible Gaming and FAQ pages for further information.