Help Centre

q98com Frequently Asked
Questions

Got a question about your q98com account, a JazzCash deposit, cricket betting odds, slot game RTP, or how self-exclusion works? You are in the right place. This page covers 25 of the most common questions from Pakistani players — organised by topic so you can find answers fast. If your question is not listed here, our live chat team is available 24/7 in Urdu and English.

25 Questions Answered
5 Topic Categories
24/7 Live Support
Urdu & English

Registration in 3 Minutes

Opening a q98com account is quick — just your name, mobile number, date of birth and email. Verification via SMS. Must be 21 or older.

Instant JazzCash & EasyPaisa

Deposits via JazzCash and EasyPaisa are credited to your q98com wallet almost instantly. Minimum deposit is Rs 500 with no platform fees.

256-bit SSL Security

All data on q98com is protected by 256-bit SSL encryption. Game outcomes use certified RNGs. Your funds are kept in segregated accounts.

PSL Cricket Betting

q98com covers every PSL fixture with match winner, top batsman, live in-play, and over/under markets. Markets go live with lineup announcements.

Welcome Bonus & Free Spins

New q98com members receive a welcome deposit bonus. Free spin promotions run regularly on new slot releases. Wagering requirements apply — always check the terms.

Responsible Gaming Tools

Every q98com member has access to free deposit limits, session time limits, cool-off periods, and self-exclusion — all configurable from account settings.

Jump to a Category

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Account & Registration

Visit q98com.net and click the registration button. Fill in your full name, date of birth, mobile number, email address, and preferred currency (PKR). You will receive a verification code via SMS to confirm your number. The whole process takes under three minutes. You must be at least 21 years old to register.

q98com requires a valid Pakistani CNIC (both sides), a clear selfie holding your CNIC, and proof of your payment method — for example a screenshot of your JazzCash or EasyPaisa account showing your registered number. KYC is mandatory before your first withdrawal and is usually reviewed within 24 hours.

No. q98com strictly allows one account per person, per household, and per device. Duplicate accounts are detected automatically and result in permanent bans on all associated accounts. If you have accidentally created two accounts, contact support at [email protected] immediately before attempting any transactions.

First try the "Forgot Password" link on the login page — a reset link will be sent to your registered email within a few minutes. If your account appears locked, it may have been temporarily suspended for security reasons. Contact q98com live chat support, available 24/7 in Urdu and English, to resolve the issue quickly.

Request permanent account closure by contacting q98com support via live chat or email at [email protected]. Before closure, ensure you withdraw any remaining balance. Note that permanent closure is different from self-exclusion — if a gambling problem is the reason, we strongly recommend using the self-exclusion tool instead, as it includes additional safeguards.

Deposits & Withdrawals

Log into your q98com account and go to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit (minimum Rs 500), and follow the on-screen instructions to authorise the transfer from your JazzCash wallet. Deposits via JazzCash are credited to your q98com balance instantly in most cases.

Yes. EasyPaisa is one of q98com's most popular deposit methods for Pakistani players. The process is identical to JazzCash — select EasyPaisa in the Deposit section, enter the amount, and authorise via your EasyPaisa app or USSD. The minimum deposit via EasyPaisa is Rs 500 and funds are credited almost immediately.

The minimum withdrawal amount on q98com is Rs 1,000. Withdrawals are processed to your verified payment method only — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, or USDT TRC20. Your KYC must be fully verified before any withdrawal is approved. Always withdraw to the same method you deposited with to avoid delays.

Once your withdrawal request is approved by q98com's finance team, JazzCash withdrawals typically reach your wallet within 1 to 4 hours. Processing times may extend slightly during peak periods or if your KYC documents require additional review. If your withdrawal has not arrived after 6 hours, contact live chat support with your transaction reference.

q98com does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (JazzCash, EasyPaisa, your bank) may apply their own transaction charges. Cryptocurrency withdrawals via USDT TRC20 may incur network gas fees which are outside q98com's control. Always check your provider's fee schedule before transacting.

Yes, q98com supports bank transfers via HBL, UBL, Meezan Bank, and Raast. Bank transfer deposits typically take 1 to 3 business hours to reflect, depending on your bank's processing times. Make sure to use the exact reference number provided by q98com when initiating the bank transfer, so your deposit is matched to your account correctly.

Games & Gameplay

q98com offers hundreds of slot games from leading international software providers, including classic 3-reel slots, modern 5-reel video slots, Megaways titles, and progressive jackpot slots. New slot games are added regularly. Browse the full catalogue on the Slot page, with filters for provider, theme, volatility, and RTP percentage.

RTP stands for Return to Player — the percentage of total wagered money a slot is designed to pay back over millions of spins. A slot with 96% RTP returns Rs 96 for every Rs 100 wagered on average over time. q98com lists each game's RTP in the game info panel. Games with RTP above 96.5% are generally considered high-return options.

Yes. PSL cricket betting is one of q98com's most popular features for Pakistani players. During PSL season, q98com offers match winner markets, top batsman, top bowler, over/under runs, and live in-play betting on every PSL fixture. Markets go live as soon as lineups are announced and close at the start of each over.

Yes. q98com's live casino section features real dealers streaming in real time, including Live Baccarat, Live Roulette, Live Blackjack, and game-show style titles like Lightning Dice and Crazy Time. The live casino is accessible on both desktop and mobile, with tables available 24/7 and Urdu-speaking dealer tables available during prime Pakistani hours.

Absolutely. q98com is fully optimised for mobile browsers on Android and iOS, so you can play slots, bet on cricket, and access the live casino directly from your phone's browser — no app download required. The mobile interface loads quickly even on standard 4G connections and supports JazzCash and EasyPaisa payments natively.

Bonuses & Promotions

q98com offers a welcome bonus for new members on their first deposit. The bonus is credited automatically to your account once your first qualifying deposit is made and your account is verified. Bonus details, including the match percentage and minimum deposit amount, are displayed on the Promotions page. Always read the wagering requirements before claiming.

A wagering requirement (also called a rollover or playthrough) means you must bet the bonus amount a certain number of times before the bonus funds convert to withdrawable cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place Rs 20,000 in total bets before withdrawing bonus-derived winnings. Game contributions vary — slots typically count 100%, live casino may count less.

Yes. q98com runs free spin promotions on selected new slot releases and as part of weekly reload offers. Free spins are credited to your account automatically when eligible. Winnings from free spins are subject to wagering requirements as detailed in each promotion's specific terms. Check the Promotions section after logging in for current free spin offers.

q98com rewards regular players through its loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits. Higher activity levels unlock VIP tiers which come with personalised bonuses, faster withdrawal processing, dedicated account managers, and exclusive promotions. Contact support to learn more about how to join and your current tier status.

Safety & Responsible Gaming

q98com operates under international online gaming standards and uses 256-bit SSL encryption to protect all player data and financial transactions. All casino games on the platform use certified Random Number Generators (RNGs) to ensure fair outcomes. Slot and table game RTP figures are independently verified. Your funds are held in segregated accounts, separate from q98com's operational funds.

The minimum age to register and play on q98com is 21 years. This applies to all Pakistani players regardless of location. Age is verified during registration and confirmed again during KYC. Any account found to belong to a person under 21 is immediately closed, winnings are voided, and the original deposit is returned. q98com takes underage gambling very seriously.

Log into your q98com account, go to Account Settings, and select Responsible Gaming. Choose the self-exclusion option and your preferred duration — 6 months, 1 year, or permanent. Your account is locked immediately upon confirmation, all marketing stops, and you can still withdraw any remaining balance within 30 days. Self-exclusion periods cannot be shortened once activated.

Yes. q98com provides daily, weekly, and monthly deposit limits, loss limits, and session time limits — all configurable from your account's Responsible Gaming settings. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period before it activates, giving you time to reconsider. These tools are free and available to every q98com member.

q98com support is available 24/7 via live chat directly on the website, with an average first response time of 3 to 5 minutes. Support is provided in both Urdu and English. You can also reach the team by email at [email protected] — use subject lines like "Withdrawal Query" or "Privacy Request" to help the team route your message quickly.
Didn't find your answer? Our support team is available 24/7 in Urdu and English via live chat. Average response time is 3–5 minutes. You can also visit our Responsible Gaming page for detailed guidance on safety tools.

Still Need Help?

Reach the q98com Support Team

Live Chat

Available 24/7 in Urdu and English. Average response under 5 minutes. The fastest way to resolve any q98com query.

Email Support

Send detailed queries to [email protected]. Include your registered mobile number and a clear subject line for fastest routing.

Responsible Gaming

For self-exclusion, deposit limits, or gambling support, visit the dedicated Responsible Gaming page for full guidance and tools.

Terms & Privacy

Read the full Terms & Conditions and Privacy Policy pages for detailed information on how q98com handles accounts, data, and disputes.

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